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Tuesday, August 30, 2016

Events & News

Directing Services

Service-Integration-and-Management-SIAM

Implementing SIAM Supplier Management; The Art, Philosophy and Pragmatisms

Service Integration and Management (SIAM) Abstract Service Integration and Management (SIAM) is an approach for managing multiple suppliers of services (business services as well as...
bi-modal-it

Digital Outsourcing: Embracing the Bimodal IT

The Bimodal IT is here, but there are many IT Outsourcing providers that are not offering Digital Outsourcing yet. The point is that IT Outsourcing...
outsourcing-offshoring

The New O2 for Business: Outsourcing and Offshoring

Outsourcing and Offshoring is for everyone but not necessarily for every service. Outsourcing and Offshoring are the new O2 for business. But it has...

Leadership

The-science-of-Persuation

The Science of Persuasion

A great Service Director must be also a great salesman. The Art of Sales requires being able to use many sales tools: Using the right words...

Key Lessons & Tips

Case Studies

CX-Retrospective

2014 Retrospectives by CX Leaders

Important Revelations from CX Success Stories Forrester recently released the 2014 list of firms with the best Customer Experience (CX) scores across a dozen industries...

Catchy Brands Beware

Fancy Names Appeal Internet retailers have been increasingly using and coining edgy names for their brands to attract browsers. Stores picked quirky designations to...

Case Study: Cutting Costs by Offshoring Customer Service (by Greg Ballard)

This great Case Study by Greg Ballard shows us the truth Value of Customer Service for a Business. Following you can read the transcript: So my mother had...

Best Practices

Service-Integration-and-Management-SIAM

Implementing SIAM Supplier Management; The Art, Philosophy and Pragmatisms

Service Integration and Management (SIAM) Abstract Service Integration and Management (SIAM) is an approach for managing multiple suppliers of services (business services as well as...
bi-modal-it

Digital Outsourcing: Embracing the Bimodal IT

The Bimodal IT is here, but there are many IT Outsourcing providers that are not offering Digital Outsourcing yet. The point is that IT Outsourcing...
outsourcing-offshoring

The New O2 for Business: Outsourcing and Offshoring

Outsourcing and Offshoring is for everyone but not necessarily for every service. Outsourcing and Offshoring are the new O2 for business. But it has...