Hi Martin, this topic is amazing. You are right, it is a great idea to award to your team members on their performance. I’ve never seen an IT organization applying this kind of rewards, but yes!, this is a great idea!

What is have seen many times are methods of command and control. For example for increasing IT productivity they add a timer for the ITSM GUI-clients. This way, IT people need to start a counter (timer) before they start to work over an Incident or Service Request and then stop it when they finish.

But in my opinion, productivity and performance can only be increased via “motivation” (and your idea is in this direction). Any other methods based only on command and control always make the contrary effect.

Good article! Keep writing so good!