Service Director is a Job Title spreads over many different business domains segment, although Customer Service Director Job description is the common scope of work between all the Service Directors function duties.
Customer Service Director is a strategic leadership role, not just operational management. This is a very fast-paced, customer focused, he provides dynamic leadership to ensure maximum efficiency and effectiveness of all processes, refining and re-designing where necessary.
Service Director possesses excellent interpersonal skills and be a robust decision-maker, the role involves providing strategic and operational leadership as well as practical support not only to the Delivery centre, but also to the business as a whole.
He is responsible for maintaining the performance of his division and improving the consistency and quality of its services, doing it at lower cost.
People think good customer service is about picking up the pieces, but really it’s about ensuring things don’t get broken in the first place.
Service Director weekly Agenda
Monday: Review the metrics for the previous week, staff attendance, number of calls dealt with, reasons for the occasional missed SLA, etc. Meetings with the service managers and other teams to make sure the members are in control of all elements of service work, discuss any customer issues and look for any service improvements discuss resourcing.
Tuesday: Ensuring the best quality of service and support for company customers post sale are well done, the whole customer experience is his responsibility, he oversees the service desk and his team of service members, the contract maintenance, billing and the company provisioning team’s report which directed to him.
Wednesday: Review the trends and metrics that will enable management to forestall problems, improve workflows, reduce errors, automate a process to increase efficiency and eliminate defects, make the process more automated and reduce the need for manual checking and the scope for input errors.
Thursday: Coach and mentor team members, help them to manage their time, ask for the right training, and generally make sure the team is balanced and everyone complements each other, help to mentor them in an informal way.
Friday: Get out once or twice a week and meet customers face to face, often during a customer service review with one of the salespeople. It’s also a good way of picking up on new ideas and buzzwords that could lead to business opportunities for the organization.
In this job you need to have a good overview of everything all the time, looking across multiple projects and work streams and understanding the repercussions.
Income as a Service Director
Salaries depend on experience, the industry size and the type of the organization business.
Service Director Earnings is usually between $80,000 and $145,000 a year
- Average annual salary is about $107,000 per year
- Top salaries can reach $160,000 or more
Below are two URL`s could be used as guideline for Service Director income.
How to do Job Search as a Service Director in Linkedin, Indeed, CareerBuilder, Monster and more
Do not wait around for your perfect job to fall into your lap, it is unlikely to happen! Ringing up potential employers can be intimidating, but it is a good strategy.
- Keep your resume short and succinct.
- Knocking on the door of any employer, factory, or office that interests you
- Tell your network what you want to do and the organizations in which you want to do it.
- Research, Stay on top of industry news.
- Attend local and online job fairs.
Also you could access the below famous sites for job vacancies search: